Conflict This process consists of a series of five steps, and can help to successfully resolve conflict. (Abigail & Cahn, 2011) The five steps are: the pre
Conflict This process consists of a series of five steps, and can help to successfully resolve conflict. (Abigail & Cahn, 2011) The five steps are: the prelude to conflict, the triggering event, the initiation phase, the differentiation phase, and the resolution phase
using the book
Abigail, R. & Chan, D. (2011). Managing conflict through communication Feedback from Professor:
Tara: I would like to give you the opportunity to rework this assignment. I am not sure that this was completely understood. The five stages of the constructive conflict process were not correctly identified. Additionally, these were to be described and applied to an example of your own experience. Connections to course material were to be included throughout. Please contact me via email if you are interested in reworking this to the assignment requirements. You can resubmit this for up to full credit without penalty. If you have any questions, please let me know.
Week 1 assignment instructions:
In Chapter 1 of the text,
Managing Conflict Through Communication
, the five stages in a constructive conflict process are explained. Write a paper in which you identify a conflict that you or someone you know has had and has already been resolved. Identify and describe the five stages of a constructive conflict process. Then, apply each of the five stages of a constructive conflict process to your example. Your paper should clearly identify each stage and provide details or examples for each stage. You can review Examples 1 and 2, located in
of the text, for ideas on how to organize this assignment. (see below)
· Prelude. For the first time in about two weeks, my dad, brother, and I were all in the same place at the same time. We went to dinner together, giving us our first chance in weeks to talk together. We had just ordered dinner when the inevitable question came up. What am I going to do after I graduate? When the question came up this time, I had an answer. I told my dad about the progress I had made in job contacts and other possibilities I was considering. I especially wanted to travel during the summer with a sports team as a sports information director, but I had made no specific plans. Pop asked if I had sent in my application yet. I said that I hadn’t.
· Trigger. My older brother, Stuart, chimed in that I’d better do it soon. This is when the conflict started. The tone in Stuart’s voice was what set me off. He was using a condescending attitude toward me, which I hate.
· Initiation. I told him that it was none of his business; that he need not tell me what to do.
· Differentiation. Stuart got mad, as usual, and told me that I was interpreting the situation wrong. He basically told me that I shouldn’t feel the way I do because they were only showing that they care. This rubbed me the wrong way because I’ve had enough of people telling me how I should feel. I tried to explain how I felt but was interrupted several times with the response that I was wrong to feel that way. I told him that I thought I was being more than fair in telling my family my plans and feelings.
· Resolution. At this point, my father intervened and made us both apologize to each other for making such a scene. We did and moved on to other topics that were safer to discuss.
· Prelude. Our daughter is not a morning person. My husband is one, but I am usually the one who drags her out of bed for school. The other morning I was having a hard time waking up, and I didn’t worry too much about it because my husband was up and I didn’t have to get up early. I finally got up just before my daughter had to leave.
· Trigger. My husband remarked “I got Jenny up for you.” That really irritated me, because when he says that it sounds like taking care of our daughter is a favor he does me instead of an obligation we both have.
· Initiation. I remarked that it really bothered me when he said that.
· Differentiation. He said that he realized that it would be easier for all concerned if he got her up this morning. I said I didn’t like the way he said it.
· Resolution. He apologized and said he didn’t mean it the way it sounded. He appreciated that I usually got her up. He was just trying to reassure me that I didn’t have to worry about getting Jenny to school. I told him I appreciated being reassured, but really needed to believe we were in this together. He agreed, and we dropped it.
These are the five steps
This process consists of a series of five steps, and can help to successfully resolve conflict. (Abigail & Cahn, 2011) The five steps are: the prelude to conflict, the triggering event, the initiation phase, the differentiation phase, and the resolution phase
The book we are using is Managing Conflict Through Communication
(Abigail & Cahn, 2011)